Are gratuities (tip) included in the price?
No. On most Tours of Key West tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.
Are my credit card details safe?
Your information is safe with Tours of Key West. We take data protection very seriously and have a 100% secure checkout for all transactions.
1) We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
2) Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
3) Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Are there any weight restrictions for kayaking?
The maximum capacity for kayak Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak is 340 lbs.
Can I book an activity and leave it open dated?
The majority of travel services provided by Tours of Key West must have a pre-booked date designated in order for the activity to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and trolley tours.
Can I book this activity when I get there?
Tours of Key West activities can only be booked online. It is recommended you pre-book your travel service to avoid disappointment as many of our tours and products are popular and can be sold out early. Therefore, visitors are encouraged to pre-book to ensure a satisfying, worry-free vacation.
Can I go snorkeling if I cannot swim?
Yes, this is possible, as long as you are comfortable going into the water. All Tours of Key West snorkeling tours adhere to strict safety regulations and have been designed to be enjoyed by all.
Your safety is our #1 priority, which is why:
1) You will be wearing a flotation device at all times.
2) On many tours, there is a stairway from the boat into the water.
3) At all times there is 2 staff in water, 2 watching from the boat.
For these reasons, we believe that even non-swimmers can have a wonderful time on our snorkeling trips.
Can we use our own snorkeling gear?
The snorkel gear we use on Tours of Key West tours is high quality and for your protection, the equipment is sanitized after each use. However, if you feel more comfortable using your own snorkeling equipment, feel free to bring it on the tour. Please note, there is no discount for providing your own equipment and we can’t be responsible for any lost or damaged items.
Do I need kayaking experience or will you teach me?
No experience is necessary! Beginners are welcome on all of our kayak tours. Most of our guests have never been in a sea kayak before. Anyone in average physical condition may join a kayak tour. If you can hike or bike, you can paddle our sea kayaks. You do not need any swimming skills either.
The only prerequisite is a healthy spirit of curiosity and adventure.
Regardless of age or skill level you will find that our expeditions offer enough flexibility to make your experience with us safe and rewarding. We will show you proper sea kayaking technique and water safety before leaving the beach. And your expert guides will be with you throughout the adventure to give you pointers and improve your skills.
How stable are the kayaks and do they ever tip over?
The tandem kayaks Tours of Key West uses on Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak use comfortably hold two paddlers and are extremely stable, much more than solo kayaks. Its actually quite difficult to tip a tandem kayak over. Capsizes happen to fewer than 1 out of 1000 our of participants. Nearly all capsizes are a result of water fights and other sorts of goofing around.
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
I've never snorkeled before, will I be OK?
First-time snorkelers can be assured of one-on-one instruction and assistance. We find introducing folks to our world very rewarding!
Is sea kayaking a safe activity?
Your safety is Tours of Key West‘s number one concern. Our guides are the best trained professionals and will be constantly watching out for your safety. In general, sea kayaking is safer than most other outdoor pursuits – even bicycling!
What are the age limits for snorkeling?
There are no legal age limits for snorkeling. We have found that age 5 or 6 is a good age to learn the basics of snorkeling, however, it’s entirely up to individuals to make the best choice for their family.
What do I need to show at check-in?
Most Tours of Key West activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel. However some outliers do exist, so be sure to read your confirmation voucher fully.
What is the weather cancellation policy?
If the Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Tours of Key West.
When do I need to arrive for check-in?
Unless otherwise noted, please arrive for check-in 30 minutes before your Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak begins. The exact start time may be based on your chosen options and will be noted on the confirmation you receive after booking.
Where can I park my car?
If required, parking instructions for the Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak will be included in your confirmation email.
Where is the meeting point for this activity?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak will be included in your final confirmation email from Tours of Key West. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
Will I get seasick on Key West Schooner Backcountry Eco-Tour: Sail, Snorkel & Kayak?
If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
